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Terms & Conditions

By accessing this site and/or purchasing any products and services, you are agreeing to the Terms & Conditions detailed below. If you have any questions about these policies, please send an email here.

SECTION 1: GENERAL CONDITIONS

VickiLynn Chan reserves the right to refuse service to anyone for any reason at any time. Content, products and services are also subject to changes at any time without notice.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any content, service or products made available on this website without express written permission from VickiLynn Chan.

SECTION 2: CHANGES TO PRODUCTS, SERVICES AND PRICES

Prices for products and services offered on this website are subject to change at any time without notice.

VickiLynn Chan reserves the right to modify or discontinue any product or service at any time without notice.

SECTION 3: REFUND POLICY

The refund policy is outlined below:

Digital Products: Products such as ebooks, online courses, webinar classes and meditation music are non-refundable. This is because once purchased, they are instantly available for download and used indefinitely. There is no way to return it like a physical product.

Services:

(i) Healing Sessions cannot be refunded once completed. The service was fulfilled where time, energy and effort was used to honour the purchase. This cannot be returned.

It is the individual’s responsibility to provide accurate information on one’s situation, reason for seeking assistance and be fully transparent on one’s personal history prior to a session. Failure to do so negatively impacts the effectiveness of the healing work provided and is considered a violation of the transparency term (Section 6) below so will not be eligible for a refund.

(ii) Consultations cannot be refunded once completed.  The service was fulfilled where time, energy and effort was used to honour the purchase. This cannot be returned.

Consultations provide professional insight, information and recommendations that may help improve a person’s situation. The information provided is a magic pill that will solve all problems in one’s life. An individual will not be told what he or she must do and instead, be encouraged to take the information provided and use critical thinking, free will and personal sovereignty to decide for themselves how best to solve their own problems. An expectation be be told exactly how to fix your life problems and have it be done for you is not an acceptable reason for a refund.

It is the individual’s responsibility to provide accurate information on one’s situation, reason for seeking assistance and be fully transparent on one’s personal history prior to the consultation. Failure to do so negative impacts the quality of information provided and is considered a violation of the transparency term (Section 6) below so will not be eligible for a refund.

Mentorship Programs: Refunds for multi-week mentorship programs can be pro-rated. This will be calculated based on the following method:

  • Total price of the mentorship program paid divided by its duration will provide a cost per week
  • Weeks that have passed and used cannot be refunded
  • Remaining unused weeks can be refunded, minus a $50 processing fee

It is the individual’s responsibility to provide accurate information on one’s situation, reason for seeking assistance and be fully transparent on one’s personal history prior to and during the exploration call. Failure to do so negatively impacts the effectiveness of the mentorship provided and is considered a violation of the transparency term (Section 6) below so will not be eligible for a refund.

Private Memberships: Membership cancellation start on the next billing cycle. Current month of membership cannot be refunded because it operates on a month-to-month basis and full access to member services are available until the end of the monthly billing term. If there are technical issues with cancelling your membership and it does not get resolved before the next billing cycle, a refund for that charge will be issued. However, this requires supporting evidence such as an email to be sent to info@vickilynnchan.com with screenshots that clearly show the technical error. Date and time of occurrence needs to be clearly visible in the evidence.

Inner healing and personal transformation is often a very challenging journey that requires a person to confront hard truths about the self and life. The nature of this kind of work is humbling, demanding and unfolds over a long period of time. While miracles can happen in life, quick results within a short period of time do not typically happen and is an unrealistic expectation to have. This is not the kind of result the products and services offered on this website claim to provide. Hardships, discomfort and turbulence may surface during the window of healing and transformation, especially during the integration period. Mentorship coaching provides the support and guidance one needs to move through that process in the best way possible but ultimately, the individual has to take responsibility for what comes up and do the hard work on a personal level to see results.

This disclaimer is reiterated throughout the customer journey at several different points. It is the individual’s responsibility to read the disclaimer, which clarifies the limitations and unrealistic expectations one may have prior to purchasing.

Approved refunds will be processed within 3 to 5 business days from the date of approval. It will be returned to the original form of payment used at the time of purchasing.

SECTION 4: CANCELLATION & RESCHEDULING POLICY

Cancellation of a scheduled service, including but not limited to healing session and/or consultation, needs to be done 48-hours in advance. Otherwise, the full price of the session will be charged to compensate for any potential losses. Appointments can be rescheduled, but it also needs to be done at least 48-hours in advanced. Both cancellation & rescheduling can be done by the individual through the booking app. Links are provided in the confirmation email.

SECTION 5: DISCLAIMER

No product or service listed on this website comes with a guarantee of results. Results require a person to take personal responsibility for their life and to act on the information learned. This is dependent on the level of motivation, commitment and discipline one has to carry out the work needed to create change. Testimonials are from individuals reporting on their own personal experiences and results from taking action on what they learned. Under no circumstances can there be a guarantee that those results be replicated by others.

All content and services on this website are not intended to diagnose, treat or cure any disease or condition. Please exercise personal responsibility and seek the appropriate professional medical advice and care as needed.

For the full disclaimer, please click here.

SECTION 6: USER TRANSPARENCY 

When an individual signs up to receive any services offered on this website, they agree to provide accurate information about their situation, reason for seeking assistance and be fully transparent about their personal history. This includes but is not limited to lifestyle (such as drug or alcohol), medical, psychological, relationship and spiritual history.

Accurate information is required to allow VickiLynn Chan to make a professional assessment on an individual’s situation and decide whether she can provide the needed assistance requested and how best to do it. This assessment determines whether she can safely take on a person as a client. Failure to provide accurate information constitutes as intentional deception that can put the individual and VickiLynn Chan into a harmful situation. The individual is fully responsible for all consequences resulting from that action and is liable for any incurred harm or damages to VickiLynn Chan because of that. By signing up for and proceeding with the service, the individual understands and agrees to this term.

SECTION 7: PRIVACY POLICY 

All information collected on this website is protected. Credit card information is encrypted during transactions through the hosting and merchant provider.

Personal information including email address collected on this website is never sold, shared or divulged to third parties. It is only used to provide content and services that the individual signs up for. Personal information collected during sessions will be kept strictly confidential and will never be divulged to third parties unless requested by law. The information is collected and used only to deliver the requested service and will only be shared with the individual the session was completed for, unless otherwise consented by the individual.

For the full privacy policy, please click here.

SECTION 8: COPYRIGHT & CREATIVE/INTELLECTUAL PROPERTY

All content shared by VickiLynn Chan on this website, social media, podcasts, interviews, presentations, speaking engagements, books, courses and programs are protected under international copyright laws. They are part of her creative & intellectual property. This would include but is not limited to her writing, healing work, music, photos, videos, digital artwork, lectures and program designs. Content can be referenced and quoted but full credit is expected to accompany her work, including a link back to her social media accounts or website.

SECTION 9: CHANGES TO THESE TERMS & CONDITIONS

VickiLynn Chan reserves the right to update, change or replace the Terms & Conditions at any time, which will be reflected on this page. Changes will take effect immediately upon being posted to this website. It is the individual’s responsibility to check this page for the most up-to-date version of the Terms & Conditions. By continuing to use, access and make purchases on this website, the individual accepts the changes to the Terms & Conditions.

SECTION 10: CONTACT INFORMATION

Any questions about these terms & conditions can be sent to info@vickilynnchan.com.